Terms & Conditions

Welcome to Priluxa.com. These Terms & Conditions govern your use of the Priluxa website and your purchase of products through our platform.

By accessing or using Priluxa.com, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Priluxa

Priluxa is an online shopping platform offering products across categories including fashion, beauty, home products, electronics, lifestyle products and other consumer goods.

2. Eligibility

By using Priluxa.com, you confirm that:

• You are legally capable of entering into a binding agreement.

• The information you provide is accurate and complete.

• You will use the website only for lawful purposes.

• You will not misuse, disrupt or attempt to gain unauthorized access to the website or its systems.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications and availability displayed on our website are accurate.

However:

• Product colours may appear slightly different depending on your device or screen.

• Product images may be for illustrative purposes where clearly indicated.

• Product specifications may change according to the manufacturer or supplier.

• Availability may change without prior notice.

• We reserve the right to correct errors or inaccuracies on the website.

4. Prices and Taxes

All product prices displayed on Priluxa.com are subject to change without prior notice.

Applicable taxes, delivery charges or other charges, if any, will be displayed during the checkout process.

Priluxa reserves the right to correct pricing errors. If an order has been placed at an incorrect price due to a technical or human error, we may contact you before processing the order or cancel the order and issue an applicable refund.

5. Orders

Placing an order on Priluxa.com constitutes a request to purchase the selected products.

An order is considered accepted only after Priluxa confirms the order.

We reserve the right to refuse, limit or cancel an order for reasons including:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent activity

• Incorrect customer information

• Delivery restrictions

• Duplicate or unusually large orders

• Violation of these Terms & Conditions

If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method.

6. Payment

Priluxa may offer various payment methods, including online payment and Cash on Delivery, depending on availability.

All online payments are processed through authorized third-party payment service providers.

Priluxa does not store complete debit or credit card information on its own servers unless legally permitted and appropriately secured.

You agree to provide accurate payment and billing information.

7. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery time shown at checkout or communicated to you.

Delivery times may vary depending on:

• Delivery location

• Product availability

• Courier service

• Weather or natural events

• Public holidays

• Operational or logistical issues

• Other circumstances beyond our reasonable control

Delivery dates are estimates and are not guaranteed unless specifically stated otherwise.

Please ensure that the delivery address and contact information provided during checkout are accurate.

8. Returns and Refunds

Priluxa offers a 7-day return policy for eligible products.

Products must generally be unused and returned in their original condition with original packaging, tags, accessories and other applicable items.

Certain products may be non-returnable due to hygiene, safety, customization or other product-specific reasons.

For complete information, please refer to our Return & Refund Policy.

Damaged, defective or incorrect products should be reported within the timeframe specified in our Return & Refund Policy.

9. Cancellation

Customers may request cancellation before the order is dispatched, subject to the order status.

Once an order has been dispatched, cancellation may not be possible.

If cancellation is not possible, the customer may use the applicable return process after delivery.

10. Customer Account

If you create an account on Priluxa.com, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You agree to provide accurate and updated information.

Priluxa reserves the right to suspend or terminate accounts involved in fraudulent, abusive or unlawful activities.

11. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorized access to the website or its systems.

• Introduce viruses, malware or harmful code.

• Copy, reproduce or commercially exploit Priluxa content without permission.

• Submit false, misleading or fraudulent information.

• Abuse promotional offers, discounts or return policies.

• Interfere with the normal operation of the website.

12. Intellectual Property

All content available on Priluxa.com, including logos, brand names, text, graphics, photographs, designs, icons, website layout and other materials, is owned by or licensed to Priluxa and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish or commercially use Priluxa content without prior written permission.

13. Third-Party Services

Priluxa may use third-party service providers for payment processing, shipping, analytics, hosting, marketing and other services.

Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.

Priluxa is not responsible for the independent policies or practices of third-party service providers beyond its reasonable control.

14. Promotions and Discounts

Promotional offers, discount codes and special campaigns may be subject to additional terms.

Priluxa reserves the right to modify, suspend or cancel promotional offers at any time where permitted by applicable law.

A promotional code may be limited to one use per customer or order unless otherwise stated.

15. Website Availability

We aim to keep Priluxa.com available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted or error-free.

The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances beyond our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Priluxa will not be liable for indirect, incidental or consequential losses arising from the use of the website or products purchased through the website.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.

17. Force Majeure

Priluxa shall not be responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control, including natural disasters, pandemics, strikes, government restrictions, transportation disruptions, internet failures, supplier issues or other unforeseen events.

18. Privacy

Your use of Priluxa.com is also subject to our Privacy Policy, which explains how we collect, use and protect your personal information.

19. Changes to These Terms

Priluxa may update these Terms & Conditions from time to time.

Changes will become effective when posted on Priluxa.com. You are responsible for reviewing the latest version of these terms.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer protection laws and regulations.

21. Contact Us

If you have any questions regarding these Terms & Conditions, orders, returns or other matters, please contact Priluxa through the contact information provided on our website.

Priluxa.com

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