Refund policy

7-Day Return & Refund Policy

At Priluxa, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return within 7 days from the date of delivery, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

  • The return request must be raised within 7 days of delivery.

  • The product must be unused, unworn and in its original condition.

  • All original tags, labels, accessories, manuals and packaging should be intact.

  • The product should not be damaged, altered, washed or used.

  • You may be required to provide photos or videos of the product for verification.

  • The original invoice/order details may be required to process the return.

2. Damaged, Defective or Wrong Product

If you receive a damaged, defective, incomplete or incorrect product, please contact us within 48 hours of delivery.

Please provide clear photographs or an unboxing video showing the product and its packaging.

After verification, Priluxa may provide a replacement or refund, depending on product availability and the nature of the issue.

For eligible damaged, defective or incorrect products, Priluxa will bear the applicable return shipping cost.

3. Change of Mind / Size / Other Returns

If you simply change your mind or the product does not meet your preference, you may request a return within 7 days of delivery, provided the product meets all return conditions.

Return shipping charges, if applicable, may be deducted from the refund or may be payable by the customer.

4. Non-Returnable Products

For hygiene, safety and product-specific reasons, certain products may not be eligible for return, including:

  • Personal care and beauty products that have been opened or used

  • Innerwear and intimate products

  • Consumable or perishable products

  • Products specifically marked "Non-Returnable" on the product page

  • Customized or personalized products

  • Products damaged or altered after delivery due to customer handling

  • Products missing original packaging, tags, accessories or components

However, defective, damaged, wrong or materially misrepresented products will be handled in accordance with applicable consumer protection requirements.

5. How to Request a Return

To request a return:

  1. Contact Priluxa customer support within 7 days of delivery.

  2. Provide your order number and reason for the return.

  3. Share photographs/videos if requested.

  4. Wait for return confirmation from our support team.

  5. Pack the product securely with all original packaging, tags and accessories.

  6. Our courier partner may collect the product, where applicable.

  7. The returned product will be inspected after it reaches us.

Please do not send any product back without receiving return confirmation from Priluxa.

6. Return Inspection

All returned products are subject to inspection.

If the product does not meet the return conditions, the return may be rejected and the product may be sent back to the customer.

7. Refunds

Once the returned product is received and successfully inspected, the refund will be processed within 5–7 business days.

For prepaid orders, the refund will generally be made to the original payment method.

For Cash on Delivery (COD) orders, Priluxa may request valid bank account or UPI details to process the refund.

The time taken for the amount to appear in your account may depend on your bank or payment service provider.

8. Exchanges

Where available, exchanges are subject to product availability and the applicable product/category conditions.

If the requested replacement is unavailable, Priluxa may process a refund instead.

9. Order Cancellation

Orders may be cancelled before dispatch, subject to the order status.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may use the applicable return process after delivery.

10. Important Note

Return and refund eligibility may vary depending on the product category. Please check the product page for any specific return conditions before placing your order.

Priluxa reserves the right to verify return requests and prevent fraudulent or abusive return activity.

For any return or refund assistance, please contact our customer support team through the contact details provided on Priluxa.com.

Priluxa – Shop with Confidence. Easy Returns.